FAQ

Frequently Asked Questions

Everything you need to know about working with Neural Horizons AI.

Looking for term definitions instead? See the AI Glossary →

Getting Started
How do I find out where my business is leaking revenue? +
Email Lisa Warren directly and we'll set up a conversation about your business — sales pipeline, marketing performance, and operational processes. Zonar™ informs the analysis behind the scenes, and you'll come away with a clear picture of where AI can have the highest impact and what the recommended next step looks like.
Who is Neural Horizons AI for? +
We work primarily with mid-size businesses in UAE and MENA — companies with 20–500 employees that are generating revenue but haven't yet built a coherent AI strategy. Our clients are typically in retail, financial services, professional services, real estate, and digital marketing. If you're a solopreneur or an enterprise with a dedicated AI team, we're probably not the right fit.
Where do I start if I don't know what I need? +
Start with a direct conversation — email lisawarren@neuralhorizonsai.com. That's the fastest way to get clarity before committing to anything. Once we understand your business, we can tell you exactly what makes sense for you and why. You don't need to know anything about AI to start.
Services & Process
What are the three engagement tiers? +
Tier 1 — Audit & Consultation: Diagnose where you are and get a clear direction. Best if you need clarity before committing.

Tier 2 — Strategy & Transformation: Design the full AI operating model for your business. Best if you know you need to change but need the blueprint.

Tier 3 — Build & Implementation: Deploy Agentic AI systems and Zonar OS™ into your business. Best if you're ready to execute.
Do I have to go through all three tiers? +
No. You enter where it makes sense for your business. Some clients come for a Tier 1 consultation and that's all they need. Others arrive ready for Tier 3 deployment. The most common path is: Tier 1 Consultation → Tier 2 Strategy → Tier 3 Build. A quick conversation with Lisa tells us exactly where to start.
What is Zonar OS™? +
Zonar OS™ is the agentic AI operating system developed by Neural Horizons AI. It connects your sales, marketing, and operations into one intelligent system — routing leads, triggering workflows, surfacing insights, and acting across departments autonomously. It's the engine behind every engagement we deliver.
How long does a typical engagement take? +
An initial consultation is typically a 90-minute session. Strategy engagements run 4–8 weeks depending on complexity. Build & Implementation varies by scope — most clients see initial systems live within 6–12 weeks, with full deployment across the business in 3–6 months.
Playbooks & Members Platform
What are the AI Playbooks? +
AI Playbooks are practical, step-by-step implementation guides built specifically for mid-size businesses. Each playbook covers a specific business area — lead scoring, funnel diagnostics, workflow automation, data governance, and more. They include interactive tools, templates, and Zonar OS™ integration guides. Email lisawarren@neuralhorizonsai.com for access.
How do I get access to the Playbooks? +
Email Lisa Warren directly first. That conversation unlocks access to the Members Platform where you can browse and access all playbooks, and ensures you get the right playbooks for your specific business situation — not just the most popular ones.
Working With Us
Do you work with companies outside the UAE? +
Yes. While our primary focus is UAE and MENA, we work with clients globally. Training and consultation are available virtually worldwide. Tier 3 implementations can be delivered remotely for most businesses, with on-site options available for UAE-based clients.
What industries do you specialise in? +
Our deepest experience is in financial services, retail & e-commerce, professional services, real estate, and digital marketing agencies. That said, our framework is industry-agnostic — the audit, strategy, and implementation methodology works across sectors. If you have a revenue function, sales pipeline, and operational processes, we can help.
How do I get in touch? +
Email us at support@neuralhorizonsai.com or use the contact form on the Contact page. The fastest route is the Contact Us — it gives us everything we need to have a useful first conversation.

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